Responsibility of officers who do not resolve problems on time in CM Helpline 1905 should be fixed - Chief Minister

Mahesh Dhoundiyal - Delhi

It is our responsibility to resolve public problems quickly - Chief Minister

Responsibility of officers who do not resolve problems on time in CM Helpline 1905 should be fixed. Show cause notices should be issued to officers at whose level more complaints are pending and strict action should also be taken in case of negligence. All department heads should ensure that all their dues are paid within one month after the retirement of the personnel. The Chief Minister gave these instructions to the officials while doing a virtual review of CM Helpline 1905 from New Delhi on Wednesday.

The Chief Minister said that the government is of the people. It is our responsibility to resolve public problems quickly. Expressing displeasure over the delay in resolving public complaints in the Revenue Department, Forest Department and Education Department, the Chief Minister directed that clarification of the concerned officers should be taken in the case of cases pending for a long time. He has instructed all the District Magistrates to regularly monitor all the matters related to the Revenue Department. The Chief Minister has instructed to know the reason for the areas where more complaints are being received, as well as to make further plans for proper solution. He said that everyone should ensure that the problems which can be solved at whatever level, should be resolved there. If the complaint unnecessarily comes at a higher level, the responsibility of those officers should also be fixed, who are not solving the problems at their level.

The Chief Minister said that the officers who resolve the complaints quickly in the CM Helpline should also be honored. On receiving more complaints related to drinking water, the Chief Minister said that effective efforts should be made to solve the problems of drinking water. In view of the upcoming summer, complete arrangements should be made for smooth supply of drinking water in the state. The Chief Minister has instructed all the departments to run a special campaign on the cases pending for more than 180 days and settle them.

Chief Minister heard public problems on CM Helpline

The Chief Minister heard the problems of 05 people on CM Helpline and directed the officials to resolve them as soon as possible.

Lakshmi Devi of Uttarkashi said that her father was working in the education department, after the death of her father, her mother gets pension. She is completely dependent on her mother, as per the

government order, the applicant completed all the formalities with the District Education Officer to make a nominee for family pension and sent it to the Additional Director Pauri for action, the case is pending at his level. The Chief Minister has directed the Education Department to resolve the problem of Lakshmi Devi within three days.

Jagdamba Prasad Nautiyal of Rudraprayag said that he had applied for the medical bill but the education department did not pay him in full. No action is being taken even after informing the department about it. The Chief Minister directed the Education Department to investigate and resolve this matter quickly and issue a show cause notice to the responsible officer.

Bahadur Singh Bisht of Nainital said that after retiring from the Horticulture Department from the post of Assistant Development Officer on 31 December 2023, he has not yet received 10 percent of his GPF money. The Chief Minister directed the officials of the Horticulture and Finance Department to give him the remaining amount of Bahadur Singh Bisht's GPF soon. He said that it is the duty of the concerned departments to ensure that the personnel get the amount of their right on time.

Jagdish Karki of Bageshwar said that in the year 2019, he had taken a loan for a tent house under the Pradhan Mantri Gramodaya Yojana, but the subsidy has not been given by the Industries Department yet. The bank is continuously deducting installments, due to which there is a problem. The Chief Minister has directed the District Magistrate Bageshwar to get the subsidy for Jagdish Karki within a week.

Virat of Dehradun said that illegal mining and cutting of trees is being done by the land mafia, due to which nature is being harmed a lot, and no action is being taken by the officials. He is also being threatened by land mafias. The Chief Minister has directed the Forest Department to take immediate action on this matter and take action against those threatening SSP Dehradun.

Chief Secretary Mrs. Radha Raturi, Additional Chief Secretary Mr. Anand Bardhan, Principal Secretary Justice Mr. Pradeep Pant, Principal Secretary Mr. L. Fanai, Mr. R. Meenakshi Sundaram, DGP Mr. Deepam Seth, Secretaries, Heads of all departments, Vice President State Disaster Management Mr. Vinay Rohila, Principal Secretary Mr. R.K. Sudhanshu, RC Mr. Ajay Mishra and all District Magistrates were present in the meeting through virtual medium.